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Avoid Losing Profits Before It’s Too Late With Online Crisis Management

With our experts and years of experience in online crisis management, we are the right choice to handle your crisis through online crisis management and get you to the other side unscathed.

Trusted by international brands of all sizes:

Sunway
Klook
Chin Hin Group
Chindata Group

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The Gain Reputation's Online Crisis Management Approach

We know how difficult it is to deal with an online crisis. Worry not! You are not alone in this and don’t have to go through this alone. We will work alongside you before, during, and after the crisis while mitigating the severity of the crisis and continuing to monitor the situation as your business starts to recover. Here’s where crisis management comes in handy, and at the same time, you will better understand the importance of crisis management.

Planning & Strategy
When you are in the middle of a crisis, it is vital to have a team of experts who can help you to manage. Our online crisis management team will evaluate and plan the perfect response for your situation. We take into consideration all circumstances.
Communication
We know that communicating effectively is the key to the success of your business. We will assist you in releasing the proper communication to the online public, and we even provide training programs to prepare you for any questions that could arise. We will be with you every step of the way.
Online Intervention
When you are in a crisis, it is time to call in the pros. Our online crisis management team will step up and change the narrative online by identifying types of crises. With our resources and expertise, we make sure to get the right story out there.
Repair & Restore
Now that the online crisis is over, we will strive to rebuild your online reputation and put the incident behind you. We know you must get back to business, and we will help you create a plan to restore your client’s trust through our crisis management.

Check out Our Other Approaches that Will Restore Your Online Reputation

As we have established, there is no one-size-fits-all approach to fixing a damaged online reputation. At Gain Reputation, we offer strategic crisis strategies to manage any potential harm that could tarnish the organization’s reputation.

We have set up a communication plan that involves these points:

Guidelines for identifying the type and magnitude of a crisis.
Roles and responsibilities for every department.
A communication plan for internal updates.
Up-to-date contact information for critical employees.
Approved processes for messaging posted on social media.
Any pre-approved external messages, images, or information.

What is Crisis Management And How Do You Know When An Issue Can Be Considered An Online Crisis?

It’s not an online crisis if someone is tweeting about how McDonald’s ice cream machine is not working or someone leaves negative comments under a brand’s Facebook post. So, how do we know when an issue can be a type of crisis, and what is an online crisis?

Online crises are situations where the reputation of a brand, person, or company has been damaged and there is a need for immediate response. The damage can be caused by many things: product recalls, leaked documents or emails, CEO resignations, or anything else that could lead to a negative perception of that company or individual.

The first step in identifying an online crisis is to ask yourself: "Is anyone talking about this?" If so, who is talking about it? Are they talking positively or negatively? How many people are talking about it? What are they saying? What impact could this have on my brand?"

Your stakeholders, customers, prospects and industry’s reputation will be affected when a crisis strikes. 

Trust Us To Handle Your Online Crisis Management Approach. Our Loyal Customers Do!

We are happy to share with you some of the customer testimonials we have received on our online crisis management.

Benefits of Online Crisis Management:

Build resources
A crisis management strategy is a wealth of resources that can be delivered anytime. When you build your strategy, you construct a toolkit for your company. This kit can be delivered to the desired location at any time, and it's packed with everything you need to deal with any crisis.
Improves company morale
When planning for crisis management, it is vital to identify potential threats. Targeted malice and organizational crisis are examples of crisis risks. It isn't easy to name them all. However, explore more possible problems than you expected when designing your crisis management approach. You can also identify potential disasters.
Create a communication culture
Communication is crucial in crisis management. Setting these up in your company will allow constant communication.
Identify potential threats
Targeted malice and organisational crisis are examples of crisis risks. It isn't easy to name them all. However, explore more possible problems than you expected when designing your crisis management approach. You can also identify potential disasters.

Preparation and planning are key to successfully managing an online crisis than making one in the heat of the moment

Here's our proactive approach

  • We will discover and identify key issues and opportunities.
  • We will define by mapping stakeholders, channels and conducting content audits.
  • We will deploy different brand platforms and engage stakeholders.
  • We will develop communication and crisis plans according to your needs and promote diversity and inclusion on brand platforms.
  • We will calculate and asses the crisis by reviewing events and identifying broader implications and potential.
  • We will conduct company due diligence and convene a crisis response team.
  • We will engage and act by drafting key messages and creating and implementing stakeholder-specific communication matrices such as messages, materials, and channels.
  • We will analyze and adapt to ongoing developments by monitoring ongoing situations, iterating responses, and creating ongoing coordination with a crisis team.
  • We will review damage control needs by debriefing and revisiting the overarching brand and communication strategy.

Here's our reactive approach

Do you have a crisis plan?

Unsure of what it is? Yes, but don’t know where to start? Gain Reputation has you covered. Our crisis experts will examine your vulnerabilities and construct a crisis plan for your company to respond to any situation. A good crisis plan can help avoid or rapidly resolve unfavorable events online.

Check Out Our Other Approaches That Will Restore Your Online Reputation

Online Reputation Building

Our reputation management services will leave no stone unturned in their efforts to improve your company’s image across all digital platforms. From removing negative content to managing positive content, we will do everything we can to ensure that what people see when searching for information about your company is the best version of yourself.

Online Crisis Preparedness

We work with our clients to create a strategy that accounts for every possible scenario, including how they will respond to social media, comments, press releases, and other potential crises.

Online Reputation Repair

Whether you are an individual, brand, or website, we know that a bad reputation can be devastating. We have seen it happen to all kinds of people and businesses – even some of the most successful in the world. That is why we have developed a team of experts constantly working to repair identities, brands, and websites damaged by negative online information. Our experts will work tirelessly to identify the source of the negative information and devise a solution-oriented plan to address it.

Online Crisis Management

Your company’s future is at risk when a crisis occurs. The best way to safeguard your company’s future is to implement an effective crisis management strategy before a crisis occurs. We can help you develop a crisis management strategy for your organization, people, and operations. We understand that every company is vulnerable to incidents, and when these situations happen, it is important to have the right tools to manage the situation effectively.

Hurry Up! Let’s Not Waste Another Minute.

If you are experiencing a crisis, don’t wait to get help. Call us today for a free consultation with one of our experts.
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